Weekly Security Check
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document. 24x7 Monitoring
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes. Free Admin Hours
Semi dedicated plan comes with free admin hours. You can utilize free admin hours for package installation and custom configurations. Semi Dedicated Team
Semi dedicated plan offers you 24x7 support coverage with same support team working everyday. This will make your support operations more effective, as the support team will be more familiar with your business operations.
Silver
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299 USD
- 24x7 Support Coverage
- Helpdesk Support
- Unlimited Servers
- Same team works everyday
- 10 Free Admin Hours
- 10 tickets per day
- L1 and L2 tickets only
- L3 tickets will be escalated and solved in 12 hours
- Guaranteed 30 Minute Response Time
- 6 Hour Resolution Time
- 7 Day Free Trial
Gold
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499 USD
- 24x7 Support Coverage
- Helpdesk Support
- Unlimited Servers
- Initial Server Hardening
- Same Team Works Everyday
- 20 Tickets Per Day
- 15 Free Admin Hours
- 24x7 Server Monitoring ( 5 Minute Interval )
- L1 and L2 Tickets Only
- L3 tickets will be escalated and solved in 6 hours
- Guaranteed 30 Minute Response Time
- 6 Hour Resolution Time
- 7 Day Free Trial
Platinum
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999 USD
- 24x7 Support Coverage
- Helpdesk Support
- Unlimited Servers
- Initial Server Hardening
- Same Team Works Everyday
- Instant Messenger Support
- 25 Tickets Per Day
- Weekly Security Checks
- Weekly Server Upgrades
- 25 Free Admin Hours
- 24x7 Server Monitoring ( 5 Minute Interval )
- L1 and L2 Tickets Only
- L3 tickets will be escalated and solved in 6 hours
- Guaranteed 30 Minute Response Time
- 4 Hour Resolution Time
- 7 Day Free Trial
Why Choose Xieles?
- System administrators available to you 24x7.
- Experienced administrators to take on exploited and compromised servers.
- Experts in system hardening to prevent system compromise.
- Experts in web application optimizations to provide faster connections, page loads, and queries.
- Weekly checks on system health and security audits.
- Real-time instant messenger support.
- 30 day money back guarantee.
- 7 day free trial.