24x7 Coverage
We manage your servers round the clock. You can open a ticket to us any time of the day or night, and we will be here to make sure everything runs perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales. Weekly Security Check
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document. 24x7 Monitoring
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes. VPS Helpdesk Support
VPS Helpdesk support offers you 24x7 support for your end client helpdesk system. This plan is to provide technical support to your VPS customers. That simply means, we will take care of the helpdesk tickets which are opened by your VPS customers. Our support personnel will answer to your customer queries, as if they work in your company. Ticket replies will be anonymous and your customers won't notice that your helpdesk support has been outsourced.
- 24x7 End User Helpdesk Support
- Unlimited Tickets
- Livechat Support ( Optional )
- Initial Server Hardening
- Complete Server Administration
- 24x7 Monitoring ( 5 Minute Interval )
- Weekly Security Checks And Upgrades
- 30 Minute Response Time
- 6 Hour Resolution Time
- All Linux and Windows Platforms Supported
Plan
Price ( USD )
Servers
Why Choose Xieles?
- System administrators available to you 24x7.
- Experienced administrators to take on exploited and compromised servers.
- Experts in system hardening to prevent system compromise.
- Experts in web application optimizations to provide faster connections, page loads, and queries.
- Weekly checks on system health and security audits.
- Real-time instant messenger support.
- 30 day money back guarantee.
- 7 day free trial.