Weekly Security Check
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document. 24x7 Monitoring
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes. Free Admin Hours
Semi dedicated plan comes with free admin hours. You can utilize free admin hours for package installation and custom configurations. Semi Dedicated Team
Semi dedicated plan offers you 24x7 support coverage with same support team working everyday. This will make your support operations more effective, as the support team will be more familiar with your business operations.
24x7 Support Coverage
We manage your servers round the clock. You can open a ticket to us any time of the day or night, and we will be here to make sure everything runs perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales.
| Silver | Gold | Platinum |
24x7 End User Helpdesk Support
Your customers can enjoy 24x7 helpdesk support.
| Silver | Gold | Platinum |
Unlimited Servers
You can sign up unlimited number of servers. The helpdesk support will be provided for all of them
| Silver | Gold | Platinum |
Initial Server Hardening
After you sign up we will be performing a security hardening and upgrades to ensure that the server that safe and secure from the second it is signed up with us.
| Silver | Gold | Platinum |
Same Team Works Everyday
The greatest advantage of semi dedicated team is that the team that will work on you helpdesk will be same each day. This way we ensure that the technical support staff who are working for you are knowledgeable in your business processes
| Silver | Gold | Platinum |
Tickets Per Day
Each plan comes with a ticket limit which suits your needs
| Silver | Gold | Platinum |
| 10 Tickets | 20 Tickets | 25 Tickets |
Free Admin Hours
Semi dedicated plan comes with free admin hours. You can utilize free admin hours for package installation and custom configurations.
| Silver | Gold | Platinum |
| 10 Hours | 15 Hours | 25 Hours |
L1 and L2 Tickets Only
We will ensure that all your Level-1 and Level-2 tickets are taken care of prompty
| Silver | Gold | Platinum |
L3 tickets
All Level-3 tickets will be escalated and fixed in 6 hours time
| Silver | Gold | Platinum |
Guaranteed 30 Minutes Response Time
We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.
| Silver | Gold | Platinum |
Ticket Resolution Time
We ensure that your tickets are resolved quickly and satisfactorily. Our technicians are able to fix almost all issues which can occur in Unix/Linux and Windows Servers
| Silver | Gold | Platinum |
| 6 Hours | 6 Hours | 4 Hours |
7 Day Free Trial
We provide free trial for those who need to check out our expertise level
| Silver | Gold | Platinum |
24x7 Server Monitoring ( 5 Minute Interval )
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes
| Silver | Gold | Platinum |
Weekly Security Checks And Upgrades
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document.
| Silver | Gold | Platinum |
Instant Messenger Support
You can communicate with you team members using any of the instant messenger available like GTalk, AIM, MSN, XMPP
| Silver | Gold | Platinum |
Why Choose Xieles?
- System administrators available to you 24x7.
- Experienced administrators to take on exploited and compromised servers.
- Experts in system hardening to prevent system compromise.
- Experts in web application optimizations to provide faster connections, page loads, and queries.
- Weekly checks on system health and security audits.
- Real-time instant messenger support.
- 30 day money back guarantee.
- 7 day free trial.