24x7 Coverage
We manage your servers round the clock. You can open a ticket to us any time of the day or night, and we will be here to make sure everything runs perfectly to your satisfaction. You do not have to worry about any technical aspects and can concentrate more on your sales. Weekly Security Check
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document. 24x7 Monitoring
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes. VPS Helpdesk Support
VPS Helpdesk support offers you 24x7 support for your end client helpdesk system. This plan is to provide technical support to your VPS customers. That simply means, we will take care of the helpdesk tickets which are opened by your VPS customers. Our support personnel will answer to your customer queries, as if they work in your company. Ticket replies will be anonymous and your customers won't notice that your helpdesk support has been outsourced.
24x7 End User Helpdesk Support
Your customers can enjoy 24x7 helpdesk support.
Unlimited Tickets
It doesn't matter how much support requests comes in from your customer. We are happy to help all of them.
Livechat Support ( Optional )
This addon will help boost your web hosting image. We will be providing instant technical support to all your customers from your live support installation.
Initial Server Hardening
After you sign up we will be performing a security hardening and upgrades to ensure that the server that safe and secure from the second it is signed up with us.
Complete Server Administration
We will be providing support to all applications installed in the server.
24x7 Monitoring ( 5 Minute Interval )
We have internal monitoring system to monitor your servers. The servers are monitored for any service failures every 5 minutes. We guarantee 10 minutes reaction time for service downtime. In most cases, the service failure will be fixed in 10 minutes.
Weekly Security Checks And Upgrades
We perform weekly server checks to make sure everything is running perfectly. We check for hardware related issue, memory issues, malicious processes, rootkits and viruses. The server packages will also be upgraded to ensure that every packages are up-to-date and doesn't have any vulnerabilities. The result of the checks will be uploaded to your xieles account as a PDF document.
30 Minute Response Time
We provide guaranteed 30 minutes response time for all support tickets opened from our helpdesk. The average response time is 15 minutes.
6 Hour Resolution Time
Most of the issues will be resolved in 6 hours time. Experienced technicians will be working on your server to guarantee the minimum resolution time. The average resolution time is 2 hours.
All Linux and Windows Platforms Supported
We support all linux and windows server.
Why Choose Xieles?
- System administrators available to you 24x7.
- Experienced administrators to take on exploited and compromised servers.
- Experts in system hardening to prevent system compromise.
- Experts in web application optimizations to provide faster connections, page loads, and queries.
- Weekly checks on system health and security audits.
- Real-time instant messenger support.
- 30 day money back guarantee.
- 7 day free trial.